This Cancellation & Refund Policy explains how cancellations, refunds, and subscription changes are handled for users of Whatsafo (“Service”, “Platform”, “we”, “our”).
By using Whatsafo, you agree to this policy.
1. Subscription Cancellation
1.1 You may cancel your subscription at any time from your dashboard or by contacting support.
1.2 Cancellation stops future billing only.
1.3 After cancellation, your account will remain active until the current billing period ends.
1.4 We do not offer refunds for the remaining days of a subscription cycle.
2. Refund Eligibility
Whatsafo follows a strict no-refund policy, except in the cases listed below:
Refunds may be issued only if:
2.1 You were charged incorrectly due to a technical error.
2.2 You were billed twice for the same subscription.
2.3 A major service failure occurred entirely due to Whatsafo, preventing usage for more than 48 hours, and no alternative solution was provided.
Refunds will NOT be issued if:
2.4 You misuse WhatsApp Cloud API and your number gets blocked/suspended by WhatsApp or Meta.
2.5 You violate WhatsApp Business, Meta, or Whatsafo policies.
2.6 You decide not to use the service after purchasing a plan.
2.7 You purchased the wrong plan or changed your requirements later.
2.8 Your messages are rejected by Meta due to template issues or compliance failures.
2.9 Your WhatsApp Cloud API access is affected by Meta restrictions, outages, or account actions.
2.10 You cancel mid-cycle and request a partial refund.
3. Add-On Credits & Message Charges
3.1 Payments for message credits, add-ons, automation modules, or top-up credits are non-refundable.
3.2 Once credits are used, they cannot be reversed or refunded.
3.3 Refunds will not be issued for unused credits after plan expiry.
4. Payment Disputes
4.1 If you believe you were charged incorrectly, you must contact us within 7 days of the transaction.
4.2 Upon review, if the issue is valid, we will process a refund or credit adjustment.
5. Service Termination by Whatsafo
If your account is terminated due to:
Spam activity
Policy violations
Fraudulent behavior
Illegal usage
Abuse of WhatsApp Cloud API
No refunds will be provided under any circumstances.
6. Refund Processing Time
If approved, refunds will be processed within:
5–10 business days for Indian payments
7–14 business days for international transactions
Processing time depends on your bank or payment gateway.
7. No Guarantee of WhatsApp Approvals
7.1 Whatsafo does not control:
Template approvals
Template rejections
Phone number flagging
Messaging limits
Conversation charges
WhatsApp/Meta API outages
Refunds will not be issued for any of the above.
8. Changes to This Policy
Whatsafo may update this policy at any time.
Changes will be posted with a new “Last Updated” date.
9. Contact Us
For billing questions or refund concerns:
📧 Email: support@whatsafo.com
📱 Phone: +91 814081 4297
🌐 Website: www.whatsafo.com