Privacy Policy
Last Updated: 06/12/2025
Whatsafo (“Company”, “we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform (“Service”).
By using Whatsafo, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily share, such as:
Name
Email address
Phone number
Business details
WhatsApp Business Account information
Billing & payment details
Message templates
Customer contact lists (uploaded or integrated by you)
1.2 Information Collected Automatically
When you access Whatsafo, we automatically collect:
IP address
Browser type & device information
Usage logs
API usage details
Message delivery reports
Error logs & analytics
Cookies and tracking data
1.3 Third-Party Integrations
When you connect your WhatsApp Cloud API or Meta Business Account, we may access:
WhatsApp numbers linked to your business
Message templates
Phone number settings
Conversation insights & billing categories
This access is fully controlled by Meta APIs and requires your permission.
2. How We Use Your Information
We use your data to:
Provide and operate Whatsafo services
Send messages via WhatsApp Cloud API
Process payments
Improve platform performance
Offer customer support
Secure the system and prevent fraud
Comply with WhatsApp & Meta policies
We do not use your customer data for marketing, nor do we sell it to third parties.
3. Data Storage & Security
3.1 Data Protection
We use industry-standard security measures, including:
Encrypted databases
Secure API communication (HTTPS)
Access control & authentication
Regular security audits
3.2 Data Location
Your data may be stored on secure servers in India or internationally based on hosting provider policies.
4. Sharing of Information
We only share data with:
Meta / WhatsApp Cloud API (to process your messages)
Payment gateways (for billing purposes)
Service providers who assist in operations
Legal authorities, when required by law
We never sell your personal or business data.
5. User Responsibilities
You must ensure:
All contacts uploaded have given consent for messaging
You follow WhatsApp Business & Meta platform policies
You do not use the platform for spam, fraud, or illegal content
You are solely responsible for your customer lists and the messages you send.
6. Cookies & Tracking
We use cookies for:
Login sessions
Analytics and performance
Improving user experience
You may disable cookies in your browser settings, but some features may not work properly.
7. Data Retention
We retain your information:
As long as your account is active
Longer if required for legal or compliance purposes
You can request deletion of your account anytime (Section 10).
8. WhatsApp & Meta Compliance
Because Whatsafo uses WhatsApp Cloud API:
Meta may review your templates & conversations
Non-compliant templates may be rejected
High spam or block rate may suspend your number
Whatsafo is not responsible for actions taken by Meta/WhatsApp.
9. Children’s Privacy
Whatsafo is not intended for children under 18.
We do not knowingly collect data from minors.
10. Your Rights
You may request:
Access to your stored data
Correction of incorrect information
Deletion of your account and related data
Export of your data (where applicable)
To request changes, email us at support@whatsafo.com
11. Account Deletion
When you request deletion:
Your account will be permanently removed
Your API keys, contacts, logs, and templates will be deleted
Some financial or legal records may be retained for compliance
12. Changes to This Privacy Policy
We may update this policy at any time.
Changes will be posted on this page with a new “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy:
📧 Email: support@whatsafo.com
📞 Phone: +91 814081 4297
🌐 Website: whatsafo.com